• rodolfo@lemmy.world
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      1 year ago

      there’s a channel on YouTube, by louis rossman. you’ll find plenty of examples of bs answers from apple tech support in order to make you spend a great deal of money.

      furthermore, nowhere it talks about “vital parts”. So yeah, it makes no sense, but for other reasons.

      Read your comment twice, now I got what you mean. took me a bit, but you’re definitely right.

      • Clent@lemmy.world
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        1 year ago

        Does Louis rossman do anything else?

        Because I can see making bank off gathering bad experiences. Statistically there must be dozens each day.

        The anti-Apple crowd would binge the shit out of that.

        Idiocracy is here and now.

    • Alto@kbin.social
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      1 year ago

      The genius bar is pretty infamous for largely being staffed by idiots

      • Echo Dot@feddit.uk
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        1 year ago

        Well that’s because there all college kids. Apple is all about the perception not the reality.

        Apple but more effort into designing the aesthetic of the store than they do training the staff.

    • chase_what_matters@lemmy.world
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      1 year ago

      My best guess is he removed the screws from the phone and maybe they couldn’t service the phone because of that? Wild guess, used to work behind the Genius Bar, but that was almost 15yrs ago. But it sounds like a made up excuse tbh.

    • travysh@lemm.ee
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      1 year ago

      They claimed my daughter’s phone had a cracked screen and couldn’t replace the battery, while showing a picture of the very clearly not cracked screen.

      ¯\_(ツ)_/¯

    • CyprianSceptre@feddit.uk
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      1 year ago

      I imagine this is how Apple would justify it - if there are internal screws or shields missing then it’s a sign that it has been repaired previously by a 3rd party. It might work fine, but it’s not to the original Apple specification.

      The Apple store don’t want to take responsibility for those repairs so refuse to do further work in case it leaves them with liability.