A while back, I sighed up for surfshark with the intention to refund my subscription soon after. I just needed it to access some information I thought was region lock. After I was finished I sent an email to surfshark asking for a refund.
I then received an email that I thought was a confirmation that I would be refined.
However, recently I got an email that my subscription could not be auto-renewed because my account lacked funds (I’m a broke college student).
Their reason for not canceling my account was that they actually wanted another confirmation that I wanted to get a refund.
Is this my fault for not checking back in? I thought it was clear that I didn’t want to stay with surfshark.
You made it clear that you weren’t interested anymore. Their unanswered “are you really really sure?” message doesn’t entitle them to your money. I’d get in touch with support about refunding and (if your schedule allows) set a secondary objective to cost them at least double what you paid in support staff wages.
I’m down to waste their time, but the problem is I have assignments I need to finish and my mental health is already stretched thin enough