• saltesc@lemmy.world
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    1 year ago

    Troubleshooting internet. You’ve done everything and confirmed it’s an issue outside of your network and equipment.

    Call…

    “I’ve changed DNS, cables, secondary router, even the backup modem; issue persists.But things are fine if I use the mobile network, so I know everything after the modem is fine too. In the ping log I set up, I see poor latency issues sporadically every few seconds.”

    “We’ll need you to go through the troubleshooting article.”

    1. Restart router.
    2. Try another cable.
    3. Fuck, I dunno. Call support if it’s still not working in like a week from now.