I’ve been chasing my bank around for almost two months now to get a problem fixed. They have obviously invested the least amount of money possible in customer service to the point where they can barely answer the most basic questions. The only progress I have seen on this problem is due to the fact that I finally figured out the right question to ask.
It is infuriating that they provide this level of support when it’s obvious it isn’t saving me any money - it’s all just going to the C-suite and investors.
that right question to ask thing really speaks to me. I have found across the board that places do not have employees that know the business and expect you to. What they really expect is that the software they bought will allow them to hire people that don’t know what they are doing for less and the software will do the work. they want the mcdonalds registers that use icons for a big mac or such. its so not working.
Thank god, we need so much of this.
I’ve been chasing my bank around for almost two months now to get a problem fixed. They have obviously invested the least amount of money possible in customer service to the point where they can barely answer the most basic questions. The only progress I have seen on this problem is due to the fact that I finally figured out the right question to ask.
It is infuriating that they provide this level of support when it’s obvious it isn’t saving me any money - it’s all just going to the C-suite and investors.
that right question to ask thing really speaks to me. I have found across the board that places do not have employees that know the business and expect you to. What they really expect is that the software they bought will allow them to hire people that don’t know what they are doing for less and the software will do the work. they want the mcdonalds registers that use icons for a big mac or such. its so not working.