I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)
Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.
Have you ever lost it with a rep? What happened? and did it ever help push things along?
I had this issue with an Android recently - but it was my own phone, an old one I wanted to test a SIM on. I couldn’t remember the PIN, couldn’t even recall having a PIN for this phone. I had to dig deep through the tech forums to find a solution, but got there eventually. And yes, I read that over and over during my search, “it’s for your security”. Argh!