• SocialMediaRefugee@lemmy.world
    link
    fedilink
    arrow-up
    19
    ·
    1 year ago

    I don’t think it is “lying”, it sounds like their tracking system is broken. No one is talking to Air Canada and updating the system so when they check it it still says DC.

    Representatives from both United Airlines and Air Canada promised to attend to the luggage and get it to him as soon as possible. “Unfortunately,” says Sih, “no one did.”

    Well that is just poor service.